Česky
He has worked in the healthcare industry for many years and has organizational skills and a keen eye for the goal. But most importantly, she loves her job and wants to help. We talked about how the new position will change care at the center and why working with emotions is the hardest challenge in the following interview.
The Health Care Coordinator position is relatively new at the Cancer Center. What do we make of it?
Our goal is to ensure that the patient goes through the entire cancer care process as smoothly as possible and gets treatment as soon as possible. We want to ensure that there is always one key person who can be contacted at any time with questions or requests for help. At the same time, we also have an Infocourt where the patient can enquire at any time if they don't want to speak directly to a coordinator. This ensures that everyone is never alone on their treatment journey.
This means that patient care and communication will be the main focus. Will you be implementing something in terms of processes and development of the centre, for example?
Yes, the main thing is of course direct patient care - being a guide and support for the patient from the first contact to the end of treatment. In addition, I would also like to contribute to setting up processes to make them as comfortable as possible for the patients and as efficient as possible for the staff. As this is a new position, we have a lot of room to push and improve some things. I look forward to working with the whole team on this.
You have been selected for this position by management. What does this mean for you? Do you like challenges?
I really appreciate and thank you for this offer, I see it as a great professional and personal step forward. It is an opportunity that can push me not only professionally but also mentally. And because I love challenges, I see it as an ideal combination.
And do you know what will be the biggest challenge for you?
The biggest challenge for me will be managing my emotions - working with patients can be mentally challenging and emotionally intense. On the other hand, it is extremely fulfilling to see that I can help people, explain everything to them and resolve their situation. This gives me great energy.
What would you like to achieve in this position? Do you have any concrete ideas in your head?
Because it's a new position, I'm still mapping out where processes could be improved. I already have a few ideas and we will try them out in the near future. My main vision is to make the patient feel really comfortable and have everything they need prepared as if it were "on a golden platter". I want him not to have to make complicated arrangements and avoid unnecessary stress.
Multiscan has a tradition of more than 20 years and there is certainly much to build on. What do you value most here?
Definitely the teamwork. Doctors, nurses, management and administrative staff - we all pull together. And not only internally, but also towards the patients. I often hear from them that they appreciate our approach and feel comfortable with us.
Before joining Multiscan, you also worked in the healthcare sector. What is your experience so far?
I have worked in healthcare for a long time, mostly in administration and call centre. Oncology has always interested me and I'm close to it - even as a child I knew I wanted to help people. I found myself in healthcare and I really love my job.
You're finishing your bachelor's degree next year. Will you use your education in your job as a coordinator?
Yes. I'm studying global business and management, so I'm already applying some of my knowledge of management, organisation and communication. However, in the future, I would like to do a specialized course as a healthcare coordinator so that I also have formal professional training for my job.
How long have you been with Multiscan and how did your career start here?
I have been working at Multiscan for about a year and a half. I started as a receptionist - greeting patients, helping them with administration and also answering the phones at the call centre. After a while, I became a senior administrator, which gave me even more insight into the running of the centre and taught me how to deal with different situations quickly and efficiently. I am now using this experience in my position as a health care coordinator.
Stepping away from work and patients, what do you like most about being here?
I like the overall environment and the open attitude. We are a team of people who support and like each other. I also appreciate that the management is open to new ideas and that there is a welcoming and human atmosphere.
You are in contact with patients on a daily basis, can you detach yourself from their plight after work?
Sometimes yes, sometimes no. There are days when I go home and my head is completely empty - especially if the day has been very busy. But with some patients you naturally develop a close, even friendly relationship, and there you can't cut yourself off completely. I think that's actually okay in our work - it means we really care about people.
